At BitBox, exceptional customer support is our priority. To help you quickly and effectively, please follow these guidelines if you have any questions about your order:
First, check whether your inquiry has already been answered in our helpcenter—for topics such as placing orders, tracking shipments, delivery times, and returns.
How to contact BitBox support
If you need personalized assistance, please use our contact form. This method allows us to direct your inquiry to the appropriate team member, facilitating a quicker response.
Ensure that the total size of all email attachments is less than 20MB.
Alternatively, you can email us directly at support@bitbox.swiss. We support inquiries in English, German, Italian and Spanish.
Information we need
When reaching out, include the following details to help us address your inquiry promptly:
- Order ID: Located in your order confirmation email.
- Shipment tracking number: If available.
- Question or problem description: Please provide a clear and concise explanation of your issue.
Our Commitment
We strive to respond to all inquiries as promptly as possible, typically within two business days. Your satisfaction is our priority, and we are dedicated to providing you with the support you need.