When you have questions or encounter issues with your BitBox products, our support team is here to assist you. To ensure a swift and effective response, please follow the steps outlined below.
Check the help center
Before reaching out, consider visiting our helpcenter. Many common questions and issues are addressed there, potentially providing you with instant solutions.
Contacting support
If you need personalized assistance, please use our contact form. This method allows us to direct your inquiry to the appropriate team member, facilitating a quicker response.
Alternatively, you can email us directly at support@bitbox.swiss. We support inquiries in English, German, and Spanish.
Information to Include
To help us serve you better, please provide the following details in your communication:
- BitBox firmware version
- BitBoxApp version
- Detailed description of your question or problem
The more specifics you provide, the more effectively we can assist you.
Please ensure that any attachments do not exceed a total size of 20MB.
Our commitment
We strive to respond to all inquiries as promptly as possible, typically within two business days. Your satisfaction is our priority, and we are dedicated to providing you with the support you need.