When seeking assistance from our support team, providing the BitBoxApp log files can significantly aid in diagnosing and resolving issues. These logs offer insights into the app's operations and potential errors. Here's how you can locate and export these files:

Exporting logs directly from the BitBoxApp:

Starting with the Ritom update (BitBoxApp version 4.43.0), exporting log files has been streamlined:​

1. Open the BitBoxApp.​
2. Navigate to "Settings" > "Advanced settings."​
3. Scroll to the bottom and click on "Export logs."​
4. A dialog will prompt you to choose a location to save the file. Select your preferred destination and save.

Manually locating the BitBoxApp log file:

If you're using an older version of the BitBoxApp or need to access the log files directly, follow the steps corresponding to your operating system:​

1. Windows:
   1. Navigate to: C:\Users\<your_username>\AppData\Roaming\bitbox\log.txt​
2. macOS:
   1. Open Finder.​
   2. In the menu bar, select "Go" > “Go to Folder.”
   3. Enter: ~/Library/Application Support/bitbox/log.txt and click "Go."​
3. Linux:
   1. Navigate to: ~/.config/bitbox/log.txt or the directory specified by your XDG_CONFIG_HOME environment variable.

By providing these log files when contacting support, you enable our team to offer more efficient and accurate assistance.​